Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey

Why are the conversations we most need to have often the hardest to actually sit down and have? Because they are HARD. We don't let information flow freely for various reasons.

Know your motives going in. Stick to those reasons during the discussion. Make sure that you stick to facts, not to your story OR tell your story as a story. 

If you need to have a crucial conversation, make sure that you blend confidence and humility. Make sure you listen.

Lots of advice, some will be hard to implement. Will probably re-read at some point. 

Three stars

This book came out September 16th, 2001

Borrowed as audiobook from Libby

Opinions are my own