A quick read with an enjoyable look behind the scenes of dispatching. I have friends who are dispatchers and it was nice to see behind the curtain (as it were). And this author takes us through some of the highs (delivering babies) as well as the lows (the innumerable deaths) all in a well-edited manner that makes it easy to keep reading.My two favorite pints were not to slap someone on the back if they're choking and to try to stay on the line with the dispatcher if possible. They're trying to help.
Four stars
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